Shipping Policy

Version 1 Sept 2021

All standard shipping to destinations within RSA is free of charge. 

Stock is not held in RSA and each wallpaper order is imported exclusively for you. 

Standard lead times are 10 - 15 working days from payment, which must reflect in our bank account before we will proceed with the order. 

Lead times are however always dependent on stock availability. Should the product not be in stock with our European suppliers, Dreamweaver Studios will contact you via email within 24hrs and confirm when it will be in stock in Europe and will confirm timing for arrival in RSA.

Should you require expedited delivery/special urgent courier delivery, we will arrange a quote for you prior to shipping from our European suppliers.

Due to the fact that every order is a "special order item", cancellation of orders is only possible before the order has been shipped from our suppliers abroad. Please see our Cancellation & Returns Policy for more info.

Shipping to your designated delivery address will be made by a third party door-to-door courier company appointed by Dreamweaver Studios. 

Once your order has arrived and is ready for dispatch, you will receive a shipping confirmation email with your tracking number and courier company details. If there is any short delivery or damage to goods in transit, please provide Dreamweaver Studios  with full particulars thereof within 48 hours of delivery, and we will endeavor to replace the item in question. 

Delays in orders due to reasons beyond the reasonable control of Dreamweaver Studios: Please note that although Dreamweaver Studios always undertakes to do their best to comply with our quoted lead times, we cannot be held responsible for any unforeseen delays caused due to circumstances beyond our reasonable control. Such mentioned circumstances include (but are not limited to) delays resulting from Freight Forwarder Delays, Supplier delays, Load Shedding, a Health Pandemic. 

 

Contact information

Please do not hesitate to contact us with any enquiries.

Tel: +27 11 262 4946

Email: support@dreamweaverstudios.co.za